Monitoring tools may cause performance or out of memory issues for Content Engine.

Technote (troubleshooting)


Problem(Abstract)

Customers have experienced Content Engine performance and out of memory issues due to monitoring tools running against the application server hosting Content Engine. Customers have encountered issues with Wily and HP monitoring tool.

Cause

Monitoring tools.

Diagnosing the problem

For out of memory issues, the issue can be isolated to the monitoring tool by gathering a heap dump and confirming the memory is consumed primarily by the monitoring tool objects. For performance issues, testing should be done with and without the monitoring tool enabled.

Resolving the problem

Disable the monitoring tool.

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Document information


More support for:

FileNet Content Manager
Content Engine

Software version:

4.5.1, 5.0, 5.1.0

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:

1617211

Modified date:

2012-11-13

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