Monitoring tools may cause performance or out of memory issues for Content Engine.
Customers have experienced Content Engine performance and out of memory issues due to monitoring tools running against the application server hosting Content Engine. Customers have encountered issues with Wily and HP monitoring tool.
Diagnosing the problem
For out of memory issues, the issue can be isolated to the monitoring tool by gathering a heap dump and confirming the memory is consumed primarily by the monitoring tool objects. For performance issues, testing should be done with and without the monitoring tool enabled.
Resolving the problem
Disable the monitoring tool.
More support for:
FileNet Content Manager
Software version: 4.5.1, 5.0, 5.1.0
Operating system(s): AIX, HP-UX, Linux, Solaris, Windows
Reference #: 1617211
Modified date: 07 December 2016
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