How to remove the Screen Capturer button

Technote (FAQ)


How can the Screen Capturer button in Create SR be rendered inaccessible to users when the feature is not used?


Standard product feature.


The Screen Capturer button cannot be hidden using a signature option in Application Designer. In order to edit this functionality and make it unavailable to users, the createsr.xml needs to be exported and manually modified. This can be accomplished by loading the CREATESR application in the Application Designer and exporting the presentation xml using the Export Application Definition tool bar icon. Save the XML and make a back up of the original xml. Once a backup of createsr.xml is performed, the following section can be removed:

<screen_capturer id="screen_capturer_prototype" />

Save the modified createsr.xml and import the XML using the Import Application Definition toolbar option in Application Designer. Once the modified XML is imported the Screen Capturer button is no longer available to users.

Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management IBM Maximo Asset Management AIX, HP-UX, Linux, Solaris, Windows 7.1, 7.1.1, 7.1.2, 7.2, 7.2.1, 7.5 All Editions
Systems and Asset Management IBM SmartCloud Control Desk Not Applicable AIX, AIX 6.1, HP-UX, Linux, Windows, Windows 2000, Windows 2003 server, Windows 2008 server, Windows 2012 server, Windows 64bit 7.5 All Editions

Document information

More support for:

Tivoli Service Request Manager

Software version:

7.1, 7.1.2, 7.2, 7.2.1, 7.5

Operating system(s):

AIX, Linux, Solaris, Windows 2003 server, Windows 2008 server

Software edition:

All Editions

Reference #:


Modified date:


Translate my page

Content navigation