Notes Client crash with Adobe PDF Maker 10.1.4

Technote (troubleshooting)


Problem

Your Notes client crashes when launching the software.

Symptom

Your Notes client crashes when launching the software.


Diagnosing the problem

Your Notes client crashes when launching the software.The Fatal Thread in the NSD log is as follows:


############################################################
### FATAL THREAD 1/3 [ NLNOTES: 0df4: 0d9c]
### FP=0x00122d48, PC=0x600cf3ee, SP=0x00122d38
### stkbase=00130000, total stksize=69632, used stksize=53960
### EAX=0x00000000, EBX=0x00000000, ECX=0x04384a18, EDX=0x00122d64
### ESI=0x00000000, EDI=0x00000000, CS=0x0000001b, SS=0x00000023
### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010246
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
@[ 1] 0x600cf3ee nnotes.SECGetRandomBytes@8+14 (14,122d64)
@[ 2] 0x600fd61b nnotes.SECRandomNoSem@12+251 (1,4384a18,0)
@[ 3] 0x600e5380 nnotes.iNSFDbGenerateOID@8+80 (122db8,41b73e0)
@[ 4] 0x600ea0b6 nnotes.NSFDbGenerateOID@8+38 (0,41b7570)
@[ 5] 0x600240be nnotes.NSFNoteCreatePoolExtended@24+366 (0,0,0,0,0,0)
@[ 6] 0x60a5d478 nnotes.NSFNoteCreateExtended@12+56 (0,0,123180)
@[ 7] 0x60a5d4a2 nnotes.NSFNoteCreate@8+18 (0,123180)
@[ 8] 0x600b54b3 nnotes.DeleteExpiredSoftDeletedNotes@8+2099 (581fc74,0)
@[ 9] 0x609ac853 nnotes.NSFDbOpenExtended6@60+32307 (1264a8,0,0,0,0,0,0,0,0,0,0,0,0,0,0)
@[10] 0x609adaf0 nnotes.NSFDbOpenExtended5@52+64 (1264a8,0,0,0,0,0,0,0,0,0,0,0,0)
@[11] 0x609adb3a nnotes.NSFDbOpenExtended4@48+58 (1264a8,0,0,0,0,0,0,0,0,0,0,0)
@[12] 0x60031cc1 nnotes.NSFDbOpenExtended3@48+65 (1264a8,0,0,0,0,0,0,0,0,0,0,0)
@[13] 0x6008ee86 nnotes.NSFDbOpenExtended2@44+54 (1264a8,0,0,0,0,0,0,0,0,0,0)
@[14] 0x600b4c76 nnotes.NSFDbOpenExtended@28+54 (1264a8,0,0,0,0,0,0)
@[15] 0x600d1e1a nnotes.NSFDbOpen@8+26 (1264a8,1265e4)
[16] 0x10001505 AdobePDFMToolbarInst.ToolbarInstMgr+1221 (1265e4,8269c24f)
[17] 0x1000127f AdobePDFMToolbarInst.ToolbarInstMgr+575 (12673c,1001a170)
[18] 0x10001183 AdobePDFMToolbarInst.ToolbarInstMgr+323 (1,1001a170)
[19] 0x10001d8c AdobePDFMToolbarInst.ToolbarInstMgr+3404 (77a802d1,126d94)
[20] 0x10001060 AdobePDFMToolbarInst.ToolbarInstMgr+32 (1,581c074)
@[21] 0x60914f86 nnotes.EMInit@4+598 (5952444)
@[22] 0x60944d19 nnotes.InitializeNSFExt@4+4857 (405)
@[23] 0x6001a077 nnotes.InitializeNSF@0+7 ()
@[24] 0x601c95dd nnotes.SetHelpDirLink@8+365 (6b7694,1278a0)
@[25] 0x6019a96b nnotes.OSMultiUserPostInitStuff@0+251 ()
@[26] 0x6013af35 nnotes.OSInitExt@8+3013 (41b5b6c,0)
@[27] 0x60117a6e nnotes.OSInit@4+14 (0)
@[28] 0x630f697a nnotesws.NEMInit@36+442 (400000,63020000,0,0,0,0,0,0,0)
@[29] 0x004019e9 NLNOTES.WinMain@16+1609 (630f67c0,0,232855,0)
@[30] 0x00402721 NLNOTES.WinMainCRTStartup+389 (7ffd3000,12ffd4,77aa377b,7ffd3000)
[31] 0x7718ed6c kernel32.BaseThreadInitThunk+18 (7ffd3000,77a24feb,0,0)
[32] 0x77aa377b ntdll.RtlInitializeExceptionChain+239 (40259c,7ffd3000,0,0)
[33] 0x77aa374e ntdll.RtlInitializeExceptionChain+194 (40259c,7ffd3000,0,78746341)

The notes.ini includes the following lines referencing Adobe PDF Maker:
AddInMenus=C:\PROGRA~1\Adobe\ACROBA~1.0\PDFMaker\Mail\LOTUSN~1\PDFMLO~1.DLL
AdobePDFMInst=1
EXTMGR_ADDINS=AdobePDFMToolbarInst


Resolving the problem

By adding a semicolon in front of the notes.ini lines for Adobe 10.1.4 , the issue no longer occurs. This workaround may be used until a permanent fix is available . The issue does not occur when using Adobe PDF Maker version 9.0 under the same Notes client release.

Related information

Notes Client crashes on startup when using Adobe 10.x


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Document information


More support for:

IBM Notes
Client UI

Software version:

8.5.3

Operating system(s):

Windows

Software edition:

Standard

Reference #:

1616935

Modified date:

2013-01-17

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