IBM Content Collector Text Search Support installation fails due to NULL installation directory

Technote (troubleshooting)


Problem(Abstract)

IBM Content Collector Text Search Support installation fails due to NULL installation directory.

Symptom

When installing IBM Content Collector Text Search Support, the installer does not prompt the user for the installation directory.

  • Before it attempts to install, the summary shows the installation directory as null.
  • After installation completes, no files get created.


Cause

If the progress of the installation was interrupted abnormally before, some of the invalid values will be saved in the default registry file of Installanywhere. When the the installation was launched next time, the installation application will fetch those values from the registry file, and end-user does not have choice to set the configuration during the installation.

Environment

Installing IBM Content Collector Text Search Support

Resolving the problem

Backup the registry file .com.zerog.registry.xml

  • For windows platform, C:\Program Files\Zero G Registry\.com.zerog.registry.xml
(hidden directory)
  • For UNIX-based platform, /var
  • Delete the registry file .com.zerog.registry.xml
  • Restart the installer.

Related information

IBM Content Collector 3.0 Information Center

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Document information


More support for:

Content Collector
All Content Collector products

Software version:

2.2, 3.0

Operating system(s):

Windows 2008 server

Reference #:

1616851

Modified date:

2012-11-15

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