Technote (troubleshooting)
Problem(Abstract)
NullPointerException occurs when Marketing e-mail is sent using custom code as a wrapper around the default WebSphere Commerce marketing e-mail tag engine.
Symptom
The error is:
[9/5/12 13:27:28:624 EDT] 00000164 SystemErr R java.lang.NullPointerException
[9/5/12 13:27:28:624 EDT] 00000164 SystemErr R at java.net.URLEncoder.encode(URLEncoder.java:186)
[9/5/12 13:27:28:624 EDT] 00000164 SystemErr R at com.ibm.commerce.emarketing.emailtemplate.tag.TagEMSpotBase.getESpotViewDirectURL(TagEMSpotBase.java:159)
[9/5/12 13:27:28:625 EDT] 00000164 SystemErr R at com.ibm.commerce.emarketing.emailtemplate.tag.TagEMSpot.getTagValue(TagEMSpot.java:76)
[9/5/12 13:27:28:625 EDT] 00000164 SystemErr R at com.ibm.commerce.emarketing.emailtemplate.tag.TagEngineImpl.parse(TagEngineImpl.java:234)
[9/5/12 13:27:28:625 EDT] 00000164 SystemErr R at com.ibm.commerce.emarketing.emailtemplate.tag.TagEngineImpl.renderEmailContent(TagEngineImpl.java:115)
[9/5/12 13:27:28:625 EDT] 00000164 SystemErr R at com.custom-code-to-send-email.sendEmail
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..
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Resolving the problem
The getESpotViewDirectURL API requires the following parameters:
name
catalogId
recipientId
The NullPointerException occurs because one or more of the required parameters are missing.
To resolve the problem, set the required parameters by calling setTagParameters() before calling the WebSphere Commerce marketing e-mail tag engine from custom code.
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