Platform backup exception error occured while backing up the certificate

Technote (troubleshooting)


Tivoli Storage Manager for Microsoft SharePoint platform backup encounters an error regarding the write permission to the DocAve agent directory


Logon account of the SQL service does not have enough permission for the DocAve directory

Diagnosing the problem

Error message seen in job report of platform backup:

Error:An error occurred while backing up raw database : An error occured while backup the certificate.Database will be invalid without certificate,error messageSystem.Data.SqlClient.SqlException: Cannot write into file 'xxxxx'. Verify that you have write permissions, that the file path is valid, and that the file does not already exist.
at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
at System.Data.SqlClient.SqlCommand.RunExecuteNonQueryTds(String methodName, Boolean async)
at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe)
at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
at Avepoint.VCSPFarm.TSQLUtility.BackupCertificate(String server, String userName, String password, String certificateName, String outputFolder)
at Avepoint.VCSPFarm.DBBackupWorker.BackupCertificate(BackupNode dbNode, DataNode& certificateNode)
at Avepoint.VCSPFarm.DBBackupWorker.VDIBackup()

Resolving the problem

On the SQL server:

1. Go to SQL server configuration manager > SQL server services.

2. Figure out the "Log On As" account

3. Grant this account "Full Control" permission to the DocAve agent directory, default location is C:\Program Files (x86)\Tivoli\TSM\SharePoint\DocAve5\Agent

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Document information

More support for:

Tivoli Storage Manager for Microsoft SharePoint

Software version:

All Versions

Operating system(s):


Reference #:


Modified date:


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