Login error is displayed because login window cannot be opened
Attempts to browse to the IBM Rational Engineering Lifecycle Manager home page results in the error "Error! You either did not provide login credentials or your account does not have permission to access the web ui...."
The error typically occurs if the browser is configured to block pop-up windows. The Rational Engineering Lifecycle Manager login window is a pop-up window; disabling pop-up windows keeps the login window from being displayed.
Resolving the problem
- Log in
- Allow pop-up windows to be displayed in the same browser
- Click the Reload button at the end of the error message
- Enter your user name and password to start the tool.
More support for:
Rational Engineering Lifecycle Manager
Software version: 1.0, 18.104.22.168, 4.0.3, 4.0.4, 4.0.5, 4.0.6, 4.0.7, 5.0, 5.0.1, 5.0.2
Operating system(s): Linux, Windows
Reference #: 1616694
Modified date: 2014-12-05