Login error is displayed because login window cannot be opened

Technote (troubleshooting)


Problem(Abstract)

Attempts to browse to the IBM Rational Engineering Lifecycle Manager home page results in the error "Error! You either did not provide login credentials or your account does not have permission to access the web ui...."

Symptom

Here is a screen capture of the problem:


Cause

The error typically occurs if the browser is configured to block pop-up windows. The Rational Engineering Lifecycle Manager login window is a pop-up window; disabling pop-up windows keeps the login window from being displayed.


Resolving the problem

Procedure:

  1. Log in

  2. Allow pop-up windows to be displayed in the same browser

  3. Click the Reload button at the end of the error message

  4. Enter your user name and password to start the tool.

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Document information


More support for:

Rational Engineering Lifecycle Manager
General Information

Software version:

1.0, 1.0.0.1, 4.0.3, 4.0.4, 4.0.5, 4.0.6, 4.0.7, 5.0

Operating system(s):

Linux, Windows

Reference #:

1616694

Modified date:

2014-05-01

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