Are there any training videos that cover how TEM works?
IBM Endpoint Manager TECHNICAL ENABLEMENT LIBRARY
ACTION LIFECYCLE (video 120)
- Learn to effectively issue and manage actions. Console operators familiar with product terminology and computer administration benefit the most from this presentation. Topics include action purpose and sources, content document structures, how to manage actions, client evaluation, and best practices.
- Runs 37 minutes: http://youtu.be/x5yGPk7ptmo
USING BASELINES (video 121)
- Discover how to create and manage baselines. Designed for console operators familiar with product terminology, console navigation, and computer administration. Explores baseline management, client evaluation, and best practices.
- Runs 31 minutes: http://youtu.be/YEy8IdKb1BE
ACTION TROUBLESHOOTING (video 122)
- Identify conditions that inform action status, to manage or troubleshoot actions based on status values. Best suited for console operators familiar with action purpose and structure (as covered in video 120, "Action Lifecycle"). Includes best practices for action deployment and for action troubleshooting.
- Runs 37 minutes: http://www.youtube.com/watch?v=OcNCLX9peUE
INTRODUCTION TO PLATFORM TROUBLESHOOTING (VIDEO 201)
- Respond to communications issues between clients, relays, and server. Intended for administrators who maintain the deployment, this presentation is of most value to viewers familiar with product terminology, console operation, plus basic computer and network administration. Focuses on component communication behaviors, services and logs, monitoring and troubleshooting tools, plus troubleshooting strategy and techniques. Includes best practices.
- Runs 39 minutes: https://www.youtube.com/watch?v=6jVpaMrGHLM&feature=youtu.be
COMMUNICATION ARCHITECTURE (VIDEO 202)
- Acquire essential knowledge of communications between platform components. Of most value to administrators who plan, implement, or maintain the deployment, and who have basic knowledge of computer and network administration. No expectation of product knowledge. Covers purpose of management console and content, product governance model, plus platform component responsibilities and communication behaviors.
- Runs 40 minutes: http://www.youtube.com/watch?v=jvbYWmCaS-k&feature=youtu.be
CASCADING RELAY FAILURE (VIDEO 911)
- When a relay fails, it can cause concern. When many fail at the same time, it can cause panic. Knowing how to respond is the best remedy. Whether you are familiar with relay management or just getting started, take an accelerated journey into what a relay does, how to monitor performance, and consider the causes and effects of relay failure. Learn how to identify and respond to cascading relay failure, how to limit the scope of the problem should it occur, and how to lower the risk of it happening at all. This presentation is of most value to people who are familiar with console operation, platform component behavior and configuration. Topics include the IBM Endpoint Manager relay, relay performance monitoring, relay failure (causes and effects), and cascading relay failure.
- Runs 24 minutes: https://www.youtube.com/watch?v=bTkE4HCMRZA
Support Technical Exchanges
Although these videos were created initially to assist TCM customers in migrating to the TEM plaform, the information presented in these videos is general and can be used by anyone attempting to learn how to use the TEM platform and product:
Support Technical Exchanges (STE's) and IBM Education Assistants (IEA's)
- Basic relevance (6 min):
- Location Property Wizard (5 min):
- Client automatic relay selection and relay affiliation (12 min):
- Client level debug and data collection (8 min):
- What information to include when opening a Tivoli Endpoint Manager support case with IBM (6 min):
- IEA for TRC Server deploying using the TEM Console:
- Public Scheduled Classes:
- Training Roadmaps:
Miscellaneous YouTube Videos
Introduction to IBM Endpoint Manager (Webinar Recording)
Runs 41 minutes
IBM Endpoint Manager - Version 9.0 Installation
Runs 10 minutes
IBM Endpoint Manager 9 - Console Usage Quick Start
Runs 12 minutes
Microsoft® Windows® Cluster Patching
Runs 4.5 minutes
IBM Endpoint Manager 9 - Patch for Windows Quick Start
Runs 16 minutes
IBM Endpoint Manager - Getting Started with Patch Management
Runs 16.5 minutes
IBM Tivoli Endpoint Manager: Patch Management
Runs 6.5 minutes
IBM Endpoint Manager 9 - Software Distribution Quick Start
Runs 19 minutes
IBM Endpoint Manager 9 - Asset Discovery & Inventory Quick Start
Runs 12 minutes
IBM Endpoint Manager - What are Fixlets?
Runs 5 minutes
IBM Endpoint Manager for Software Use Analysis 2.2 (playlist)
- Managing custom catalog
- Creating roles and users
- Setting up computer properties and groups
- Creating contracts
IBM Endpoint Manager, Content Development Series
- Relevance 101
- The Fixlet Debugger
- Property of an Object
IBM Endpoint Manager for OS Deployment
Runs 5 minutes
IBM Endpoint Manager - Security Configuration Management
RUns 10 minutes