Running reports in the dashboard results in CRRDV0015E error
Attempts to view reports on the dashboard results in CRRDV0015E error with IBM Collaborative Lifecycle Management (CLM) products: IBM Rational Team Concert (RTC), IBM Rational Quality Manager (RQM) and IBM Rational Requirements Composer (RRC).
Viewing reports in the project dashboard return the following error for each report.
The following stack trace may be seen in the application log (jazz.log, ccm.log, qm.log or rm.log) for RTC, RQM or RRC:
null ( 1 time(s) )
detail : org.eclipse.birt.report.engine.api.EngineException
Caused by: org.eclipse.birt.chart.exception.ChartException
Caused by: java.lang.NullPointerException
This issue is a defect with JIT compiler included with IBM WebSphere Application Server (WAS) 22.214.171.124 as well as 126.96.36.199
Note this issue can also be seen with earlier versions such as version 188.8.131.52 if all recommended JIT fixes are loaded.
APAR IV31201 has been opened to track this issue.
Note WebSphere Application Server 8.5 is not currently supported for use with RTC.
See the Application Servers section of the System Requirements for CLM 2012 documentation.
WebSphere Application Server 184.108.40.206, 8.5, 8.5.1 and Rational Team Concert 4.x and above
Resolving the problem
|This issue has been resolved in WebSphere Application Server fix packs 220.127.116.11 and 18.104.22.168
If you are unable to update WAS at this time you can update to the JDK that includes this fix, plus all the latest security fixes by apply the i-fixes in this document.
If neither of these options are available to you then you will need to open a PMR with WebSphere Support to request a fix for your specific JDK level.
|Jazz and Rational Team Concert have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki.
Refer to technote 1319600 for details and links.
|Software Development||Rational Quality Manager||Web App Server||4.0, 22.214.171.124, 126.96.36.199, 4.0.1, 4.0.2|
|Software Development||Rational Requirements Composer||Web App Server||4.0, 188.8.131.52, 184.108.40.206, 4.0.1, 4.0.2|
More support for:
Rational Team Concert
Software version: 4.0, 220.127.116.11, 4.0.1, 4.0.2
Operating system(s): AIX, Linux, Solaris, Windows
Reference #: 1616615
Modified date: 2013-01-04