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Technote (troubleshooting)


Configurations required for Reprint Return Label


Return label not being populated in SOM.

Resolving the problem

Configurations required for a carrier to return a label for reprint return label

1. Item should be configured as returnable.
Catalog Management > Product > Item > Returnable - Select Yes.

2. The carrier should be configured for the return shipping label.
Application Management > Participant Modeling > Participant Setup > Organisation > Roles and Participation > Carrier Attributes > Parcel Services > Supports Integration for Return Shipping Label - Check this flag.

Document information

More support for: Sterling Order Management

Software version: 9.2

Operating system(s): Platform Independent

Reference #: 1616449

Modified date: 2015-04-25