Configurations required for Reprint Return Label
Return label not being populated in SOM.
Resolving the problem
Configurations required for a carrier to return a label for reprint return label
1. Item should be configured as returnable.
Catalog Management > Product > Item > Returnable - Select Yes.
2. The carrier should be configured for the return shipping label.
Application Management > Participant Modeling > Participant Setup > Organisation > Roles and Participation > Carrier Attributes > Parcel Services > Supports Integration for Return Shipping Label - Check this flag.