Reprint Return Label is not working from SOM

Technote (troubleshooting)


Problem(Abstract)

Configurations required for Reprint Return Label

Symptom

Return label not being populated in SOM.


Resolving the problem

Configurations required for a carrier to return a label for reprint return label

1. Item should be configured as returnable.
Catalog Management > Product > Item > Returnable - Select Yes.

2. The carrier should be configured for the return shipping label.
Application Management > Participant Modeling > Participant Setup > Organisation > Roles and Participation > Carrier Attributes > Parcel Services > Supports Integration for Return Shipping Label - Check this flag.

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Document information


More support for:

Sterling Order Management

Software version:

9.2

Operating system(s):

All

Reference #:

1616449

Modified date:

2013-04-30

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