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SCCD7.5 does not show tabs on Application Designer

Technote (troubleshooting)


There are no tabs shown for the Service Desk applications when opened from the Application Designer.


1. Go to Application Designer
2. Open up SR/Incident/Problem application
3. The canvas does not show any tabs

NOTE: The problem is not reproducible on TPAE only environment. It's reproducible when SCCD is installed.


SCCD 7.5

Resolving the problem

This is working as designed.

The following work around can be used to display the tabs like the previous versions of TSRM:

1. Select Action -> Toggle Show All Controls. All the tabs will be shown for that application.

2. To permanently display all the tabs, you can set the following System Properties to false, save, and do a Live Refresh. The tabs will be shown every time the application is opened from the Application Designer.

mxe.webclient.tabBreadCrumbs = 0

Document information

More support for: Control Desk

Software version: 7.5

Operating system(s): Windows

Software edition: Standard

Reference #: 1616411

Modified date: 05 November 2012

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