IBM Support

Process failure when using Internet Explorer 8 as embedded browser for a Dojo page

Technote (troubleshooting)


When you use features of the product that use an embedded web browser, such as Rich Page Editor or Web Browser preview, web pages with Dojo content might cause a process failure when Internet Explorer version 8 is installed.


A process failure is known to occur when you add the "" Dojo widget to a Dojo Mobile web page. The web page might briefly render, but then the user interface freezes and eventually the product window disappears. There might be other combinations of specific Dojo widget types and Dojo versions that expose a similar failure scenario using Internet Explorer 8.


The process failure occurs in the native Internet Explorer 8 browser code. This issue is being tracked in the following Eclipse bugzilla defect:


Windows platforms using Internet Explorer 8.

Diagnosing the problem

If the product fails while you are viewing a page with the "IconContainer" Dojo mobile widget, it is likely caused by this problem. The javacore logs will indicate that the failure occurred in the "ntdll.dll" module.

Resolving the problem

Because this problem occurs in the native Internet Explorer 8 code, these are the available workarounds:

  • Use a different (preferably higher) version of Internet Explorer, if available.
  • Avoid using Internet Explorer as the embedded browser. Alternate browser options are available in Rich Page Editor on Windows platforms if the 32-bit version of the product is installed. These alternate browser options do not exhibit the process failure issue.

Cross reference information
Segment Product Component Platform Version Edition
Mobile- Speech and Enterprise Access IBM Worklight Application Development Windows 5.0
Software Development Rational Application Developer for WebSphere Software Developer Toolkit for Eclipse Windows 8.5, 8.5.1
Mobile- Speech and Enterprise Access IBM Mobile Foundation Windows 5.0, 5.0.0,,,, 5.0.5

Document information

More support for: Rational Application Developer for WebSphere Software
Web Tooling

Software version: 8.5, 8.5.1

Operating system(s): Windows

Reference #: 1615914

Modified date: 23 November 2012

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