'Payment parameter xxxxxxx is missing' error after migrating to WebSphere Commerce Version 7.0

Technote (troubleshooting)


Problem(Abstract)

You might receive a 'Payment parameter xxxxxxx is missing' error after migrating to WebSphere Commerce Version 7.0.

Symptom

After migrating from WebSphere Commerce Version 6.0 to WebSphere Commerce Version 7.0, the following error message (or similar) might occur during checkout:

[10/10/12 11:33:20:816 EDT] 000000c2 CommerceSrvr A AEDPPIEditCtrlCmdImpl processEDPResults CMN1112E: The payment system encounters an error when updating the payment instructions of order 886,002. Payment parameter cc_brand is missing.



The WC_EDP trace component provides us with a stack trace:

[10/10/12 11:33:20:806 EDT] 000000c2 WC_EDP 3 -61e42272:13a4b4bd612:-7ffe EditCmdImpl.setupAndCreatePaymentInstruction(pdpOrderData, pi) createPIActionResult is

Action Results

---------------------------------------------

status: Failure

amount: null

avs code: -1

Plug-in exception:
...
...
[stack trace]



com.ibm.commerce.payments.plugin.InvalidPaymentInstructionException: Payment parameter cc_brand is missing.

at com.ibm.commerce.payments.plugin.simpleoffline.beans.SimpleOfflineBean.checkPaymentInstruction(SimpleOfflineBean.java:377)

at com.ibm.commerce.payments.plugin.simpleoffline.beans.EJSRemoteStatelessSimpleOffline_5a2b3ccc.checkPaymentInstruction(EJSRemoteStatelessSimpleOffline_5a2b3ccc.java:372)

at com.ibm.commerce.payments.plugin.simpleoffline.beans._SimpleOffline_Stub.checkPaymentInstruction(_SimpleOffline_Stub.java:437)

at com.ibm.commerce.payments.plugincontroller.plugin.PluginAdapter_V1.checkPaymentInstruction(PluginAdapter_V1.java:1021)

at com.ibm.commerce.payments.plugincontroller.PluginController.createPaymentInstruction(PluginController.java:1034)
...
...

Cause

In WebSphere Commerce Version 6.0, when PIAddCmd is called with a blank field for PPCExtData, an encrypted value is used in its place. This however was changed in WebSphere Commerce Version 7.0 to throw an exception in the case any required parameter returns null.

Resolving the problem

If the parameter is not being used, resolve the issue by removing the applicable property (in this case 'cc_brand') from your payment plug-in configuration file (in this case SimpleOfflinePlugin.xml) and the plug-in deployment descriptor file (PluginDeployment.xml).



<WC_eardir>/xml/config/payments/ppc/plugins/<plugin_dir>


<WC_installdir>\wc.modules\workspace\WC\xml\config\payments\ppc\plugins\<plugin_dir>\
<WC_installdir>\workspace\WC\xml\config\payments\ppc\plugins\<plugin_dir>\


Ensure that you restart the server after making the change.


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Document information


More support for:

WebSphere Commerce Enterprise
Payments

Software version:

7.0

Operating system(s):

AIX, IBM i, Linux, Solaris, Windows, i5/OS

Software edition:

All Editions

Reference #:

1615907

Modified date:

2012-11-13

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