"Unable to connect to the remote server" when launching Controller

Technote (troubleshooting)


Problem(Abstract)

User launches Controller. Before the 'Database Selection' screen appears, user receives error message.
Depending on the environment, the problem may only affect some (not all) users.

Symptom

Error Details

Unable to connect to the remote server


Cause

Incorrect/invalid Internet Explorer (IE) settings on 'bad' user's client devices (e.g. their local PC).

  • For example, IE configured to use a proxy server which is blocking communication between the client device and the Controller application server

Resolving the problem

Reconfigure client device's Internet Explorer settings to allow unrestricted communication between the client device and the Controller application server's website.

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Document information


More support for:

Cognos Controller
Controller

Software version:

10.1.1

Operating system(s):

Windows

Reference #:

1615697

Modified date:

2012-11-09

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