Collect troubleshooting data for problems with IBM SmartCloud Provisioning 2.1 components. Gathering this information before calling IBM support will help familiarize you with the troubleshooting process, save you time and expedite the solution to your problem .
Collecting troubleshooting data early, even before opening the PMR, helps IBM Support locate root cause and quickly determine if:
- Symptoms match known problems.
- There is a non-defect problem that can be identified and resolved.
- There is a defect that identifies a workaround to reduce customer impact.
Collecting diagnostic information
A tool called PDCollect collects diagnostic information from all nodes, including the Virtual Image Library and Workload Deployment components. The tool collects the log files and system information from the environment to the /iaas/local-storage directory.
You can run pdcollect on any compute or storage node.
You must create a file containing the IP address and hostname for each node.
PDCollect scans the nodes in this file and collects log files and system information.
Example node list file:
172.16.1.2 zookeeper-1 zookeeper-1.ccs.cloud.com
172.16.1.3 zookeeper-2 zookeeper-2.ccs.cloud.com
172.16.1.4 zookeeper-3 zookeeper-3.ccs.cloud.com
172.16.1.5 storage-1 storage-1.ccs.cloud.com
172.16.1.6 storage-2 storage-2.ccs.cloud.com
172.16.1.7 hbase-1 hbase-1.ccs.cloud.com
172.16.1.8 hbase-2 hbase-2.ccs.cloud.com
172.16.1.9 hbase-3 hbase-3.ccs.cloud.com
172.16.1.10 webservice webservice.ccs.cloud.com
172.16.1.11 webconsole webconsole.ccs.cloud.com
172.16.1.12 admconsole admconsole.ccs.cloud.com
172.16.1.13 ldap-server ldap-server.ccs.cloud.com
You can run the following command on the PXE Server to generate the nodes list for PDCollect:
sed 'N;N;N;N;s/host \([a-z0-9\-]*\).*fixed-address \(.*\);.*/\2 \1/g' dhcpd.static
To display help for pdcollect, run
To save the log files and system information, run
/iaas/pdcollect/pdcollect -n <nodes list file>
For additional details on pdcollect, see the SmartCloud Provisioning 2.1 Infocenter link:
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