Unable to configure Optical Library with Dell Power Edge R710 in IBM FileNet Image Services.

Technote (troubleshooting)


Problem(Abstract)

Unable to configure Optical Library with Dell Power Edge R710 in IBM FileNet Image Services. Attempting to configure the devices following the OSAR Cable Tool, but not successful.

Symptom

Errors reported in the elog would be similar to the following:

2012/10/09 11:44:05.855 214,0,134 <fnsw> fn_edit.exe (6432.6436.95 0x1920.1924) ...
SOD_init@2443: Can't open 'SOD.03000600', WinErr=2

2012/10/09 11:44:18.673 214,0,134 <fnsw> fn_edit.exe (6432.6436.95 0x1920.1924) ...
SOD_GetLibs@2443: Can't open 'SOD.03000600', WinErr=2

2012/10/09 11:44:18.673 <fnsw> fn_edit.exe (6432.6436.95 0x1920.1924) ...
lib list info only> 0:

2012/10/09 11:44:18.673 214,0,134 <fnsw> fn_edit.exe (6432.6436.95 0x1920.1924) ...
SOD_GetOdds@2443: Can't open 'SOD.03000600', WinErr=2

2012/10/09 11:44:18.689 <fnsw> fn_edit.exe (6432.6436.95 0x1920.1924) ...
ODU list info only> 1:SOD.03000600

2012/10/09 11:44:18.689 <fnsw> fn_edit.exe (6432.6436.95 0x1920.1924) ...
drive:type info only> Plasmon UDO1 U05A



Diagnosing the problem

In the OSAR Cable Tool, it does not reference any particular system when configuring Windows for Image Services. There are two manufacturers listed in the OSAR Cable Tool for SCSI Host Adapters. It has been discovered that neither one was successful in this configuration with the drivers qualified for Image Services or with a more recent driver from the SCSI Host Adapter vendors.

Resolving the problem

There are two resolutions:

  1. Use a system other than the Dell Power Edge R710.
  2. Use a different device for storing documents.

Device Choices are: MSAR, CSAR (EMC - Centera), HSAR (Hitachi - HCAP),

ISAR (IBM - DR550), SSAR (Net Apps - Snaplock)

Related information

How to get the OSAR Cable Tool.

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Document information


More support for:

FileNet Image Services
OSAR

Software version:

4.1, 4.1.0, 4.1.1, 4.1.2, 4.2

Operating system(s):

Windows

Software edition:

All Editions

Reference #:

1615527

Modified date:

2012-11-08

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