Technote (troubleshooting)
Problem(Abstract)
When you execute a Rational Performance Tester 8.3 schedule or test from any version of Rational Quality Mananger, it hangs at 10%. The actual test in Rational Performance Tester completes as normal but from Rational Quality Manager it appears hung.
Symptom
While executing Rational Performance Tester/Rational Service Tester for SOA Quality 8.3 tests from Rational Quality Manager the progress bar within Rational Quality Manager gets stuck at 10% and no summary results are available during the run.
Resolving the problem
You can enable preferences in the Rational Performance Tester/Rational Service Tester for SOA Quality workspace to connect to Rational Quality Manager. Perform the following steps on every Rational Performance Tester/Rational Service Tester for SOA Quality 8.3 adapter machine:
- Disconnect the adapter from Rational Quality Manager. This should cause the Rational Quality Manager execution result to finish to 100%.
- Open the workspace in Rational Performance Tester to connect to Rational Quality Manager. If the adapter was run as a service, you can locate the workspace by opening the text file ${RPT_INSTALL_SDP_DIR}/RPT-RST_RQMAdapter/config/adapter.config and looking at the WORKSPACE_DIR property.
- In Rational Performance Tester, click Window->Preferences->Test->Performance Test Reports->Web Reports.
- Select the Allow remote access from a web browser check box.
- In the Remote Access area, select the Allow control of schedule execution from the web browser check box.
- Restart Rational Performance Tester/Rational Service Tester for SOA Quality.
- Connect the adapter and execute the test from Rational Quality Manager.
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