IBM Support

Known Issue: The IBM Case Manager administration client Import Solution wizard fails when trying to import a solution that was exported by using product versions prior to IBM Case Manager V5.1.0.2

Technote (troubleshooting)


If a solution is exported from Production Environment profile using Case Manager administration client using product versions prior to Case Manager V5.1.0.2, the solution type is stored as a Solution template instead of a Solution in the file. This causes the wizard to fail.


The Import Solution wizard in the administration client fails with following error:

    The solution or solution template could not be imported. Verify the Content Engine server property values in the Import Solution Package wizard and ensure that the Content Engine server is running.

    Click OK to return to the wizard to review and correct your settings.

    Click Window > Show View > Error Log for more information.
    The requested item was not found. Folder /IBM Case Manager/Solution Templates/ SolutionName not found.

Resolving the problem

As a best practice, avoid exporting solutions from the production environment, because changes to pages are not included in the export. Instead, export the solution that was previously exported from the development environment, if it is available.
If the solution from the production environment is the only option, as a work around, extract the contents of the solution from the production environment, and make an update to the file to change the value of SolutionType key from Solution template to Solution. After making this change, replace the updated file in the solution archive and retry the import. However, note that any pages changed in the production environment will still not be included in the export.

The incorrect SolutionType key issue has been fixed in and above.

Product Alias/Synonym

Advanced Case Management
Case Manager
IBM Case Manager

Document information

More support for: Case Manager
Case Manager Admin Client

Software version: 5.1.0,

Operating system(s): AIX, Linux, Solaris, Windows

Software edition: All Editions

Reference #: 1615414

Modified date: 30 November 2012

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