IBM Support

ArrayIndexOutOfBoundsException error when installing the IBM Intelligent Operations Center Platform Control Tool

Troubleshooting


Problem

The following errors are issued when installing the IBM Intelligent Operations Center Platform Control Tool: at org.apache.tools.ant.Main.runBuild(Main.java:801) at org.apache.tools.ant.Main.startAnt(Main.java:218) at org.apache.tools.ant.launch.Launcher.run(Launcher.java:280) at org.apache.tools.ant.launch.Launcher.main(Launcher.java:109) Caused by: java.lang.ArrayIndexOutOfBoundsException: Array index out of range: 810 at com.jcraft.jsch.Util.fromBase64(Util.java:48) at com.jcraft.jsch.KnownHosts.setKnownHosts(KnownHosts.java:157)

Cause

The ssh keystore on the installation server is out-of-sync with the environment.

Resolving The Problem

To correct the problem, do the following:

  1. Log on to the installation server as the root user.
  2. Delete the /root/.ssh/known_hosts file.
  3. Using the ssh command, access the four target servers (application, event, data, and management) as the root user using the fully-qualified hostname of each server. Accept the ssh key when prompted.
  4. Try to install the IBM Intelligent Operations Center Platform Control Tool again.

[{"Product":{"code":"SS3NGB","label":"IBM Intelligent Operations Center"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF016","label":"Linux"}],"Version":"1.5","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
17 June 2018

UID

swg21615233