Technote (troubleshooting)
Problem(Abstract)
When attempting to start the Content Services Storage Manager service it fails
Symptom
The Storage Manager log reports the following:
DBI ERROR -- rc: -1
Native: 28000
SQL State: NA000
SQL Message: [Microsoft][ODBC driver for Oracle][Oracle]ORA-28000: the account is locked
Cause
The Oracle user account is locked, preventing the Storage Manager service from connecting to the Oracle database.
Environment
Oracle database
Resolving the problem
Instruct the Oracle DBA to unlock the Content Services Oracle user account for the library.
Rate this page:
Copyright and trademark information
IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.