Troubleshooting
Problem
When submitting a defect with the IBM Rational ClearQuest integration, the pop-up form is blank or has the message "This content cannot be displayed in a frame."
Symptom
You are using the IBM Rational Team Concert (RTC) or IBM Rational Quality Manager (RQM) integration with Rational ClearQuest (CQ). When you submit a defect, instead of seeing the "Create Defect" submission form pop up, you get a blank page in Mozilla Firefox or the message "This content cannot be displayed in a frame" in Microsoft Internet Explorer.
There is a link: "Open this content in a new window". Clicking on that link brings up the CQ record form in a new window. Though the CQ record can be saved, you do not get a link in RQM and there are no back links created in CQ.
Cause
A new security feature in ClearQuest Web prevents cross-frame scripting attacks. See technote 1588252 for details about this change.
Environment
The integration with ClearQuest V8.0.0.2 or higher or V7.1.2.6 or higher, with a mixture of HTTP and HTTPS technology across the hosts. Affected browers are Firefox and at least version 8 of Internet Explorer. Internet Explorer 7 does not display the issue.
Resolving The Problem
Technote 1587046, which is referenced in technote 1588252, explains how to disable this feature.
Product Synonym
Rational Team Concert;Rational Quality Manager
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Document Information
Modified date:
16 June 2018
UID
swg21614955