Defect submit form is blank or says this content cannot be displayed in a frame

Technote (troubleshooting)


Problem(Abstract)

When submitting a defect with the IBM Rational ClearQuest integration, the pop-up form is blank or has the message "This content cannot be displayed in a frame."

Symptom

You are using the IBM Rational Team Concert (RTC) or IBM Rational Quality Manager (RQM) integration with Rational ClearQuest (CQ). When you submit a defect, instead of seeing the "Create Defect" submission form pop up, you get a blank page in Mozilla Firefox or the message "This content cannot be displayed in a frame" in Microsoft Internet Explorer.

There is a link: "Open this content in a new window". Clicking on that link brings up the CQ record form in a new window. Though the CQ record can be saved, you do not get a link in RQM and there are no back links created in CQ.

Cause

A new security feature in ClearQuest Web prevents cross-frame scripting attacks. See technote 1588252 for details about this change.

Environment

The integration with ClearQuest V8.0.0.2 or higher or V7.1.2.6 or higher, with a mixture of HTTP and HTTPS technology across the hosts. Affected browers are Firefox and at least version 8 of Internet Explorer. Internet Explorer 7 does not display the issue.

Resolving the problem

Technote 1587046, which is referenced in technote 1588252, explains how to disable this feature.

Cross reference information
Segment Product Component Platform Version Edition
Software Development Rational ClearQuest Integrations: IBM 7.1.2.6, 8.0.0.2
Software Development Rational Team Concert Integrations: IBM

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Document information


More support for:

Rational Quality Manager
Integrations: IBM

Software version:

3.0.1, 3.0.1.1, 3.0.1.2, 3.0.1.3, 3.0.1.4, 3.0.1.5, 3.0.1.6, 4.0, 4.0.0.1, 4.0.0.2, 4.0.1, 4.0.2, 4.0.3

Operating system(s):

AIX, Linux, Solaris, Windows

Reference #:

1614955

Modified date:

2013-07-08

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