Important Changes to TwinFin and Skimmer Product Names in the Service Request Tool
The product names for legacy NetezzaTwinFin/N1001 and Skimmer models are being changed in our Service Request tool to make them easier to find.
What’s changing and why:
Due to recent changes in our Service Request process and appliance entitlements (for details see link) some of the Product Names have caused confusion for our customers and made it difficult to find your PureData System for Analytics N1001 and Netezza 100-1 appliances. We are implementing a change to bring the names of the older N1001/TwinFin and 100-1/Skimmer models back into conformity with the newer N1001/100 names.
The older TwinFin models which are configured with 6 blades will be designated as Legacy Hardware but will include Netezza TwinFin to assist in searching. The later version models with 7 blades, will not be changing names.
The naming convention will be as follows:
6 Blade Netezza TwinFin/N1001
|Legacy Old Name||
Legacy New Name
|TwinFin-3 with North American power||PureData System for Analytics N1001-002 for NA Power Legacy HW (Netezza TwinFin-3)|
|TwinFin-3 with European power||PureData System for Analytics N1001-002 for EU Power Legacy HW (Netezza TwinFin-3)|
|TwinFin-6||PureData System for Analytics N1001-005 Legacy HW (Netezza TwinFin-6)|
|TwinFin-12||PureData System for Analytics N1001-010 Legacy HW (Netezza TwinFin-12)|
|TwinFin-18||PureData System for Analytics N1001-015 Legacy HW (Netezza TwinFin-18)|
|TwinFin-24||PureData System for Analytics N1001-020 Legacy HW (Netezza TwinFin-24)|
|TwinFin-36||PureData System for Analytics N1001-030 Legacy HW (Netezza TwinFin-36)|
|TwinFin-48||PureData System for Analytics N1001-040 Legacy HW (Netezza TwinFin-48)|
|TwinFin-72||PureData System for Analytics N1001-060 Legacy HW (Netezza TwinFin-72)|
|TwinFin-96||PureData System for Analytics N1001-080 Legacy HW (Netezza TwinFin-96)|
|TwinFin-120||PureData System for Analytics N1001-100 Legacy HW (Netezza TwinFin-120)|
7 Blade IBM PureData System for Analytic N1001
PureData Name (Remains the Same)
|PureData System for Analytics N1001-002 for NA Power|
|PureData System for Analytics N1001-002 for EU Power|
|PureData System for Analytics N1001-005|
|PureData System for Analytics N1001-010|
|PureData System for Analytics N1001-015|
|PureData System for Analytics N1001-020|
|PureData System for Analytics N1001-030|
|PureData System for Analytics N1001-040|
|PureData System for Analytics N1001-060|
|PureData System for Analytics N1001-080|
|PureData System for Analytics N1001-100|
|Legacy Old Name||
Legacy New Name
|Later model (Remains the Same)|
|Skimmer||Netezza 100-1 Legacy HW (Skimmer)||Netezza 100-1|
To update your list of Preferred Products:
Due to these name changes, your Preferred Products list in Service Request will be obsolete. Please delete all current products, perform a search for currently entitled products using the search term 'PureData System for Analytics' to view all C1000/N1001/N200x products. Add those products to your Preferred Products list. Use the search term 'Netezza' to add your Skimmer products to your Preferred Product list. Entitlements will not be changing for Mustang systems. You can use the search term 'NPS' to add those products to your Preferred Products list.
You can find more information about product selection here.
The table below lists a few links that might also be helpful.
|IBM Support Portal||http://www.ibm.com/support/entry/portal/Overview/Software/Software_support_(general)|
|IBM Appliance Support Handbook||http://www-304.ibm.com/support/customercare/sas/f/applhandbook/home.html|
|Electronic Service Request tool (SR)||http://www.ibm.com/support/servicerequest|
|IBM Service Request Streamlined Problem Submission Process (video)||http://www.youtube.com/watch?v=cTEUe8XQSYc|