ITCAM Agent for WebSphere DataPower Appliance v6.3 displays incorrect "Log Time" value in the "System Log" workspace

Technote (troubleshooting)


Problem(Abstract)

Time stamp does not show up correctly in the Log Time field of System Log workspace.

Cause

The agent assumes that the "day" field in the monitored log contains two digits, for example "09". If the "day" field in the log message is one digit, for example "9", then the agent parse the value incorrectly.

Resolving the problem

1. Stop the agent.

2. Locate the kbn.ref file in the agent installation folder.

3. Back up the kbn.ref file.

4. On Windows, copy the attached kbn_Win.ref file to the directory where the kbn.ref file is located. Remove kbn.ref, then rename kbn_Win.ref to kbn.ref.
kbn_Win.refkbn_Win.ref

5. On UNIX or Linux, copy the attached kbn_Linux_UNIX.ref file to the directory where the kbn.ref file is located. Remove kbn.ref, then rename kbn_Linux_UNIX.ref to kbn.ref.
kbn_Linux_UNIX.refkbn_Linux_UNIX.ref

6. Start the agent.


Product Alias/Synonym

ITCAM for WDP

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Document information


More support for:

Tivoli Composite Application Manager for SOA Platform
ITCAM Agent for WebSphere DataPower Appliance v630

Software version:

6.2.2

Operating system(s):

AIX, Linux, Windows

Software edition:

All Editions

Reference #:

1614606

Modified date:

2012-10-18

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