Technote (troubleshooting)
Problem(Abstract)
Attempts to configure MailImport Business Rule using IBM Rational Focal Point results in the error "Connection Timeout" in logs.
Symptom
Error in catalina.out:
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javax.mail.MessagingException: Connect failed;
nested exception is:
java.net.ConnectException: Connection timed out
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:130)
at javax.mail.Service.connect(Service.java:236)
at javax.mail.Service.connect(Service.java:137)
at javax.mail.Service.connect(Service.java:86)
at MailImport.getValue(MailImport.java:114)
Cause
You need to import you mails from frequently used mailbox into Rational Focal Point.
Diagnosing the problem
Check if all the ports required for the mail setup are open in the Server and Network Firewall.
The following links provide list of all the ports required for mail setup.
Resolving the problem
Open the necessary ports on your Server and Network Firewall. Consult your network administrator for assistance.
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