Unable To Accept Meeting Invitation From Outlook

Technote (troubleshooting)


Problem

User gets error, "An error occurred while saving: Entry not found in index", when trying to accept a meeting from Outlook

Symptom

User gets error, "An error occurred while saving: Entry not found in index", when trying to accept a meeting


Cause

The problem is that the parent document for the invitation does not have a RepeatInstanceDates value. The item is there, but there are no entries in the item. At this time, there is no determination as to why the value is not set correctly.

Environment

8.5.1

Diagnosing the problem

Review the parent document and determine if there is a value for the RepeatInstanceDates field.

Resolving the problem

The problem has been reported to the Lotus Quality Engineering Team via APAR LO71284. At this time, there is no known root cause or solution. If you run into this problem, please report the problem to Lotus Support so your report of the problem may be logged.


In some cases, deleting the parent document from the Grouped Entries view, allows the meeting to be processed.



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Document information


More support for:

IBM Notes
Calendaring and Scheduling

Software version:

8.5.1

Operating system(s):

Windows

Reference #:

1614403

Modified date:

2012-11-19

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