Adding new users results in "This user was not found in the directory service..." error

If your JTS is associated with a Tomcat server and you have upgraded from IBM Rational Configuration Lifecycle Management (CLM) version 3.x to version 4.x, you get the following symptoms:

1. The errorr This user was not found in the directory service. This user will not be able to login unless they have an account in the directory service. ID CRJAZ1532I" when adding new user to JTS.
2. The following message can be found in the Tomcat log (tomcat.log) :
   "org.apache.catalina.users.MemoryUserDatabase save
SEVERE: User database has been configured to be read only. Changes cannot be saved"

After migration from CLM 3.x to 4.x when using Tomcat 7 a read-only flag is set to true by default in the Resource name="UserDatabase" section in server.xml file.

CLM 4.x, Tomcat 7

Change the read-only setting in the server.xml file:

1. Open server.xml file
2. Replace following section:
   <Resource name="UserDatabase"
               auth="Container"
               type="org.apache.catalina.UserDatabase"
               description="User database that can be updated and saved"factory="org.apache.catalina.users.MemoryUserDatabaseFactory"
               pathname="conf/tomcat-users.xml" />
   
   by adding readonly="false" parameter:
   
   <Resource name="UserDatabase"
               auth="Container"
               type="org.apache.catalina.UserDatabase"
               description="User database that can be updated and saved"factory="org.apache.catalina.users.MemoryUserDatabaseFactory"
               pathname="conf/tomcat-users.xml"
               readonly="false" />
3. Save and close the file
4. Restart your JTS server