Adding new users results in "This user was not found in the directory service..." error

Technote (troubleshooting)


Problem(Abstract)

Attempts to add users in IBM Rational Jazz Team Server (JTS) Administration console results in error
"This user was not found in the directory service." error.

Symptom

If your JTS is associated with a Tomcat server and you have upgraded from IBM Rational Configuration Lifecycle Management (CLM) version 3.x to version 4.x, you get the following symptoms:

  1. The errorr This user was not found in the directory service. This user will not be able to login unless they have an account in the directory service. ID CRJAZ1532I" when adding new user to JTS.
  2. The following message can be found in the Tomcat log (tomcat.log) :
    "org.apache.catalina.users.MemoryUserDatabase save
    SEVERE: User database has been configured to be read only. Changes cannot be saved"


Cause

After migration from CLM 3.x to 4.x when using Tomcat 7 a read-only flag is set to true by default in the Resource name="UserDatabase" section in server.xml file.

Environment

CLM 4.x, Tomcat 7

Resolving the problem

Change the read-only setting in the server.xml file:

  1. Open server.xml file
  2. Replace following section:
    <Resource name="UserDatabase"
                   auth="Container"
                   type="org.apache.catalina.UserDatabase"
                   description="User database that can be updated and saved"factory="org.apache.catalina.users.MemoryUserDatabaseFactory"
                   pathname="conf/tomcat-users.xml" />


    by adding readonly="false" parameter:

    <Resource name="UserDatabase"
                   auth="Container"
                   type="org.apache.catalina.UserDatabase"
                   description="User database that can be updated and saved"factory="org.apache.catalina.users.MemoryUserDatabaseFactory"
                   pathname="conf/tomcat-users.xml"
                   readonly="false" />
  3. Save and close the file
  4. Restart your JTS server

Related information

Users losing repository permissions

Cross reference information
Segment Product Component Platform Version Edition
Software Development Rational Quality Manager Linux, Windows 4.0, 4.0.0.1 Standard, Express
Software Development Rational Requirements Composer Web App Server Windows, Linux 4.0, 4.0.0.1 All Editions

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Document information


More support for:

Rational Team Concert
Web App Server

Software version:

4.0, 4.0.0.1

Operating system(s):

Linux, Windows

Reference #:

1614332

Modified date:

2012-12-09

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