User launches the TM1 Perspectives Excel add-in shortcut (e.g. from Start Menu). This causes Excel 2010 to launch. User then tries to logon to Controller via the Controller Excel add-in. User clicks "Controller - Log on". User receives error message.
Microsoft Excel has stopped working
Windows can check online for a solution to the problem and try to...
=> Check online for a solution and restart the program
=> Restart the program
[View problem details]
Problem Event Name: APPCRASH
Application Name: EXCEL.EXE
Application Version: 14.0.6117.5003
Application Timestamp: 4f622ef8
Fault Module Name: EXCEL.EXE
Fault Module Version: 14.0.6117.5003
Fault Module Timestamp: 4f622ef8
Exception Code: c0000005
Exception Offset: 009f079e
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional information about the problem:
Issue with TM1 Perspectives 10.1.0 client.
Client device has Office 2010 installed.
Resolving the problem
Upgrade system to later version of TM1 which contains a fix for this problem.
For example, options include upgrading TM1 10.1 (10.1.0) to:
- 10.1 Fix Pack 1 (10.1.0 FP1)
- or 10.1.1 (or later).
(1) Launch Controller link add-in *before* launching TM1 Perspectives
or (2) Downgrade client device from Excel 2010 to an earlier version (e.g. Excel 2003).
|Business Analytics||Cognos TM1||TM1 Perspectives||Windows||10.1.0|
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