"Microsoft Excel has stopped working" when click "Controller - Log on" when logged into TM1 in the background

Technote (troubleshooting)


Problem(Abstract)

User launches the TM1 Perspectives Excel add-in shortcut (e.g. from Start Menu). This causes Excel 2010 to launch. User then tries to logon to Controller via the Controller Excel add-in. User clicks "Controller - Log on". User receives error message.

Symptom

Microsoft Excel
Microsoft Excel has stopped working
Windows can check online for a solution to the problem and try to...
=> Check online for a solution and restart the program
=> Restart the program
[View problem details]

Problem signature:
Problem Event Name: APPCRASH
Application Name: EXCEL.EXE
Application Version: 14.0.6117.5003
Application Timestamp: 4f622ef8
Fault Module Name: EXCEL.EXE
Fault Module Version: 14.0.6117.5003
Fault Module Timestamp: 4f622ef8
Exception Code: c0000005
Exception Offset: 009f079e
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057

Additional information about the problem:
LCID: 1033
skulcid: 1033

Cause

Issue with TM1 Perspectives 10.1.0 client.

Environment

Client device has Office 2010 installed.

Resolving the problem

Fix:

Upgrade system to later version of TM1 which contains a fix for this problem.

For example, options include upgrading TM1 10.1 (10.1.0) to:

  • 10.1 Fix Pack 1 (10.1.0 FP1)
  • or 10.1.1 (or later).

Workaround:
Either:
(1) Launch Controller link add-in *before* launching TM1 Perspectives
or (2) Downgrade client device from Excel 2010 to an earlier version (e.g. Excel 2003).

Cross reference information
Segment Product Component Platform Version Edition
Business Analytics Cognos TM1 TM1 Perspectives Windows 10.1.0

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Document information


More support for:

Cognos Controller
Controller

Software version:

10.1.1

Operating system(s):

Windows

Reference #:

1614186

Modified date:

2012-11-23

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