Installing Rational RequisitePro via HP Client Automation Application Self-Service Manager results in "Service Manager Error - 709" error

Technote (troubleshooting)


Problem(Abstract)

Attempt to install IBM Rational RequisitePro via HP Client Automation Application Self-Service Manager results in the error "Client Automation Application Self - Service Manager Error - 709".

Symptom

Installing IBM Rational RequisitePro via HP Client Automation Application Self-Service Manager fails with the following error:

Client Automation Application Self - Service Manager Error - 709
Installation of a component failed. The program/method used to install the component returned an error. Click OK to continue...

Cause

Unknown

Resolving the problem

To resolve this error, apply the following steps:

  1. Click on Start

  2. Navigate to Control Panel > Add/Remove Programs

  3. Uninstall all the Rational Softwares (i.e. which are related) installed using HP Client

  4. Once the removal is complete, ensure that the following registry keys/trees are deleted:

    HKEY_LOCAL_MACHINE\SOFTWARE\Rational Software
    HKEY_CURRENT_USER\Software\Rational Software
    HKEY_USERS\.DEFAULT\Software\Rational Software


  5. Delete the <install drive>\Program Files\Rational directory

  6. Reboot the system

  7. Reinstall RequisitePro with an account that has Local Administrator rights

    Note: If a reboot is required, ensure that you login to the machine with the same account that started the installation, this will ensure that the installation is complete.

  8. Once RequisitePro works then you can proceed with the installation of other Rational tools which you have uninstalled

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Document information


More support for:

Rational RequisitePro
Installation

Software version:

7.0.1.3, 7.1

Operating system(s):

Windows

Reference #:

1614053

Modified date:

2013-01-31

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