Open a case with support, use the IBM Support Portal

Click here to open a case, (report a problem ticket with support), or you can use the Service Requests & PMRs tab from within the Support Portal.

The IBM Support Portal is a unified, customizable view of all technical support tools and information for all IBM systems, software, and services. It brings all the support resources available for IBM hardware and software offerings together in one place.

The IBM Support Portal provides powerful features that make it fast and easy to find the exact information or tool you need.

• Select your IBM products and the task at hand for direct access to all pertinent resources.
• Browse featured support links that guide you to the most critical and useful information and tools.
• Filter the results of a simple text search with one click to pinpoint the most appropriate documents.
• Personalize the pages to include exactly the type of information you need, arranged most effectively for you.

In your Support site left navigation, you can select or deselect products to limit the information shown. Use the "Choose a product" navigation to help narrow information based on your current task.

You can select from the following tasks in your Support Portal: Home, Downloads, Troubleshoot, Plan & Install, Service Requests and PMRs, Documentation and Communities.

If you are looking for End of Support (EOS) information for any product, visit the product support lifecycle page.

Note: Service Request (SR) is accessible from the Support Portal or any Support Pages. IBM provides the SR tool to electronically submit and manage Problem Management Records (PMRs) on the Web for more control over your PMRs. Use SR to Open a Case (open a ticket) with support.

• Introduction to Electronic Support and the Service Request (SR) tool
• IBM Education Assistant flash presentations about the Support Portal
• IBM Service Request streamlined problem submission process demo video on YouTube