IBM Support

CRJAZ1578E & CRJAZ1341E errors when trying to add Rational DOORS as a Rational Design Manager Friend

Technote (troubleshooting)


Problem(Abstract)

Attempts to add IBM Rational DOORS as a Friend in a Jazz based tool such as IBM Rational Design Manager, IBM Rational Quality Manager or IBM Rational Team Concert results in CRJAZ1578E and CRJAZ1341E errors.

Symptom

The following errors are displayed and a friendship cannot be created.

An error occurred while requesting an OAuth consumer key from server "http ://clm:8080/dwa/public/rootservices". ID CRJAZ1578E

The remote server responded to the request to generate a provisional OAuth consumer key with a HTTP status code 400 error. ID CRJAZ1341E



Resolving the problem

From the same browser (different tab or window):

  1. Log in to IBM Rational DOORS Web Access
  2. Click create Friend in the Jazz product

Document information

More support for: Rational DOORS
Integrations: IBM

Software version: 9.3, 9.4, 9.5

Operating system(s): Linux, Solaris, Windows

Reference #: 1613729

Modified date: 01 May 2013


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