Communications session shows successful but does not send or receive.

Technote (troubleshooting)


Problem(Abstract)

Communications session does not create a detailed log. Session shows Successful in summary. No data sent or received.

Symptom

Unable to run Communications session.

No detailed log and summary shows Successful but no data received or sent.

Cause

Drivers not registered during installation

Resolving the problem

To resolve issue perform the following:

  1. Grant Windows account full control of the folder for Gentran Director (v55 is c:\DirectorConnection for v54 it is c:\Commerce Connection32).
  2. Re-run installation
  3. Select Director Connection and Select Gentran Director
  4. Select Next (Choose yes to reinstall Director Connection if prompted)
  5. Choose Accum Tracking and Gentran:Director Core Component.
  6. Select Next the screen will disappear but it will be running at the bottom.
  7. Click on the icon that appears at the bottom of the screen.
  8. Select to skip mailbox setup
  9. Select Next and Finish

Product Alias/Synonym

GDW

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Document information


More support for:

Sterling Gentran:Director
Installation

Software version:

5.3.1, 5.4, 5.5

Operating system(s):

All

Software edition:

All Editions

Reference #:

1613439

Modified date:

2012-10-08

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