IBM Support

Support for Firefox ESR 10 with Cognos BI Report Studio and PowerPlay Administration

Flash (Alert)


Problems have been identified with Firefox ESR 10 and up when used with Cognos BI. Packages will not load when you use Report Studio and errors are issued when you use the PowerPlay tab in Cognos Administration.


Problems with Firefox 10 and Cognos BI have been addressed in the latest version, 10.2, released September of 2012. These Firefox ESR 10 issues have also been identified and resolved in earlier versions:

  • Cognos BI 10.1.1 - Fix pack 1 includes the necessary fixes
  • Cognos BI 10.1 - An interim fix is available on Fix Central

Two APARs have been logged for this issue:
  • PM56376 - Packages Won't Load in Report Studio When Using Firefox 9 in IBM Cognos 10.1.1
  • PM64170 - HAL errors when opening the PowerPlay tab in Cognos Administration with Firefox 10.0.1 or above

While every attempt has been made to provide guidance on the known issues at the time of publication, this Alert may not describe all of the circumstances under which the issue described above may occur, and may not provide a resolution for every occurrence of the issue. We continue to work to provide a comprehensive solution. We encourage you to set up MyNotifications for Alerts to enable you to automatically receive updates to this Alert. As well, it is recommended that you subscribe to the APARs to enable notification of updates to the APAR. Alternatively, please periodically check this Alert for updates.

Document information

More support for: Cognos Business Intelligence

Software version: 10.1, 10.1.1

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 1613219

Modified date: 18 July 2014

Translate this page: