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Error related to BUX services while starting up Cognos

Troubleshooting


Problem

When Cognos 10.1.1 is deployed to JBOSS 4.2.3, users are unable to launch Business Insight.   There is an error on the startup of Connos Services ERROR [STDERR] Caused by: java.io. FileNotFoundException: /opt/Cognos/c10_64/dropins/com.ibm.cognos.bux. When trying to access Business Insight on the web, you are presented wit a red "x"

Symptom

2012-07-26 10:32:10,945 INFO [STDOUT] Starting BUX Services.
2012-07-26 10:32:11,119 ERROR [STDERR] Exception in thread "Thread-70"
2012-07-26 10:32:11,120 ERROR [STDERR] java.lang.RuntimeException: org.
osgi.framework.BundleException: An error occurred trying to read the
bundle
2012-07-26 10:32:11,121 ERROR [STDERR] at com.ibm.cognos.
icd.starter.Activator$Starter.run(Activator.java:110)
2012-07-26 10:32:11,121 ERROR [STDERR] Caused by: org.osgi.framework.
BundleException: An error occurred trying to read the bundle
2012-07-26 10:32:11,121 ERROR [STDERR] at org.eclipse.osgi.
internal.baseadaptor.BundleInstall.begin(BundleInstall.java:94)
2012-07-26 10:32:11,121 ERROR [STDERR] at org.eclipse.osgi.
framework.internal.core.Framework.installWorkerPrivileged(Framework.
java:921)
2012-07-26 10:32:11,121 ERROR [STDERR] at org.eclipse.osgi.
framework.internal.core.Framework$1.run(Framework.java:837)
2012-07-26 10:32:11,121 ERROR [STDERR] at java.security.
AccessController.doPrivileged(Native Method)
2012-07-26 10:32:11,121 ERROR [STDERR] at org.eclipse.osgi.
framework.internal.core.Framework.installWorker(Framework.java:888)
2012-07-26 10:32:11,121 ERROR [STDERR] at org.eclipse.osgi.
framework.internal.core.Framework.installBundle(Framework.java:832)
2012-07-26 10:32:11,121 ERROR [STDERR] at org.eclipse.osgi.
framework.internal.core.BundleContextImpl.installBundle
(BundleContextImpl.java:167)
2012-07-26 10:32:11,121 ERROR [STDERR] at org.eclipse.osgi.
framework.internal.core.BundleContextImpl.installBundle
(BundleContextImpl.java:161)
2012-07-26 10:32:11,121 ERROR [STDERR] at com.ibm.cognos.
icd.starter.StarterServiceImpl.installServices(StarterServiceImpl.java:
57)
2012-07-26 10:32:11,121 ERROR [STDERR] at com.ibm.cognos.
icd.starter.Activator$Starter.startApplication(Activator.java:139)
2012-07-26 10:32:11,122 ERROR [STDERR] at com.ibm.cognos.
icd.starter.Activator$Starter.run(Activator.java:107)
2012-07-26 10:32:11,122 ERROR [STDERR] Caused by: java.io.
FileNotFoundException: /opt/Cognos/c10_64/dropins/com.ibm.cognos.bux.
service.info.nl_1.0.0 (Is a directory)
2012-07-26 10:32:11,122 ERROR [STDERR] at java.io.
FileInputStream.open(Native Method)
2012-07-26 10:32:11,122 ERROR [STDERR] at java.io.
FileInputStream.<init>(FileInputStream.java:120)
2012-07-26 10:32:11,122 ERROR [STDERR] at org.jboss.net.
protocol.file.FileURLConnection.getInputStream(FileURLConnection.java:
105)
2012-07-26 10:32:11,122 ERROR [STDERR] at org.eclipse.osgi.
internal.baseadaptor.BundleInstall.begin(BundleInstall.java:56)
2012-07-26 10:32:11,122 ERROR [STDERR] ... 10 more

Cause

This is a bug in JBoss

Environment

Cognos 10.1.1

JBoss 4.2.3

Resolving The Problem

Update JBoss to 5.1.0, or, perform the steps to remove the FileURLConnection.class and Handler.class objects from the jboss-common.jar, identified at:
https://issues.apache.org/jira/browse/AXIS2-3837

Related Information

PM73351

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Business Insight","Platform":[{"code":"PF016","label":"Linux"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21613205

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