Technote (troubleshooting)
Problem(Abstract)
I launch Amos on Windows, and I receive the following error:
"No valid license for Amos was found. ( 11, 4)."
Symptom
Launch Amos on a Windows platform, and I receive the following error:
"No valid license for Amos was found. ( 11, 4)."
Note: In some versions of Amos, if the lservrc file does not exist the first error message will be a Windows Pop-Up stating the following:
"You have not yet run the License Authorization Wizard to activate Amos. Amos will stop running today unless you activate it."
Cause
There are several causes for this error.
There is no lservrc (licensing file) file.
The license in the lservrc is invalid, has expired, for the wrong version of Amos, or for a different software product.
The user does not have permissions to read the lservrc, therefore the program acts as lservrc file does not exist.
Environment
Windows XP
Windows Vista
Windows 7
Diagnosing the problem
Using Windows Explorer navigate to the products installation folder and see if the licensing file exists (lservrc).
If the file exists...
Make sure the user has permissions to that file.
Open the file with notepad and verify a license exits and has not expired, and is for the correct version of Amos.
Resolving the problem
1) Run the Amos License Authorization Wizard and activate the Amos Authorization Code
2) Verify the lservrc file exists in the Amos installation directory
3) If the lservrc file exists, verify the license is valid for the version of Amos you have installed and has not expired
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