IBM Support

Installing Installation Manager fails with Java exit code 13 when installer path contains special characters

Troubleshooting


Problem

You start the installation of IBM Installation Manager. You receive a Java error: "An error has occurred. See the log file C:\Users\MyUser\.eclipse\577987100\configuration\1348696691659.log Installc: Java was started but returned exit code=13"

Symptom

An example of the Java error:

"An error has occurred. See the log file
C:\Users\MyUser\.eclipse\577987100\configuration\1348696691659.log
Installc:
Java was started but returned exit code=13
C:\tmp\Installation#anagerKit\jre_6.0.0.sr9_20110208_03\jre\bin\java.exe
-Xms40m
-Xmx512m
-Xquickstart
-Xgcpolicy:gencon
-jar C:\tmp\Installation#anagerKit\plugins\org.eclipse.equinox.launcher_1.1.1.R36x_v20101122_1400.jar
-os win32
-ws win32
-arch x86
-launcher C:\tmp\Installation#anagerKit\installc.exe
-name Installc
--launcher.library C:\tmp\Installation#anagerKit\plugins\org.eclipse.equinox.launcher.win32.win32.x86_1.1.0.v20100503\eclipse_1307.dll
-startup C:\tmp\Installation#anagerKit\plugins\org.eclipse.equinox.launcher_1.1.1.R36x_v20101122_1400.jar
-exitdata cc4_114
-toolId installc
-accessRights admin
-silent input @osgi.install.area\install.xml
-acceptLicense
-vm C:\tmp\Installation#anagerKit\jre_6.0.0.sr9_20110208_03\jre\bin\java.exe
-vmargs
-Xms40m
-Xmx512m
-Xquickstart
-Xgcpolicy:gencon
-jar C:\tmp\Installation#anagerKit\plugins\org.eclipse.equinox.launcher_1.1.1.R36x_v20101122_1400.jar"


The log file specified by the above error message contains an entry similar to this text:

"!SESSION Thu Aug 16 16:19:54 EDT 2012 ----------------------------------
!ENTRY org.eclipse.equinox.launcher 4 0 2012-08-16 16:19:54.949        
!MESSAGE Exception launching the Eclipse Platform:                     
!STACK                                                                 
java.lang.RuntimeException: Could not find framework                   
        at org.eclipse.equinox.launcher.Main.getBootPath(Main.java:976)
        at org.eclipse.equinox.launcher.Main.basicRun(Main.java:555)   
        at org.eclipse.equinox.launcher.Main.run(Main.java:1408)       
        at org.eclipse.equinox.launcher.Main.main(Main.java:1384)"

Cause

This issue occurs when the path to the Installation Manager installer contains unsupported characters.

Resolving The Problem

To work around this issue, take the following steps:

1. Copy or move the installation files for Installation Manager to a directory where the path does not contain any of the following characters:

: % # < > "



2. Start the installation of Installation Manager from this directory

[{"Product":{"code":"SSDV2W","label":"IBM Installation Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Install","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF035","label":"z\/OS"},{"code":"PF012","label":"IBM i"}],"Version":"1.0;1.0.0.1;1.0.0.2;1.0.0.3;1.0.0.4;1.0.0.5;1.1;1.1.0.1;1.1.0.2;1.1.1;1.1.2;1.2;1.2.1;1.3;1.3.1;1.3.2;1.3.3;1.3.4;1.3.4.1;1.4;1.4.1;1.4.2;1.4.3;1.4.4;1.5;1.5.1;1.5.2;1.5.0.1;1.5.3;1.6","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
25 October 2021

UID

swg21612947