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Installing Installation Manager fails with Java exit code 13 when installer path contains special characters

Technote (troubleshooting)


Problem(Abstract)

You start the installation of IBM Installation Manager. You receive a Java error:

"An error has occurred. See the log file
C:\Users\MyUser\.eclipse\577987100\configuration\1348696691659.log
Installc:
Java was started but returned exit code=13"

Symptom

An example of the Java error:

"An error has occurred. See the log file
C:\Users\MyUser\.eclipse\577987100\configuration\1348696691659.log
Installc:
Java was started but returned exit code=13
C:\tmp\Installation#anagerKit\jre_6.0.0.sr9_20110208_03\jre\bin\java.exe
-Xms40m
-Xmx512m
-Xquickstart
-Xgcpolicy:gencon
-jar C:\tmp\Installation#anagerKit\plugins\org.eclipse.equinox.launcher_1.1.1.R36x_v20101122_1400.jar
-os win32
-ws win32
-arch x86
-launcher C:\tmp\Installation#anagerKit\installc.exe
-name Installc
--launcher.library C:\tmp\Installation#anagerKit\plugins\org.eclipse.equinox.launcher.win32.win32.x86_1.1.0.v20100503\eclipse_1307.dll
-startup C:\tmp\Installation#anagerKit\plugins\org.eclipse.equinox.launcher_1.1.1.R36x_v20101122_1400.jar
-exitdata cc4_114
-toolId installc
-accessRights admin
-silent input @osgi.install.area\install.xml
-acceptLicense
-vm C:\tmp\Installation#anagerKit\jre_6.0.0.sr9_20110208_03\jre\bin\java.exe
-vmargs
-Xms40m
-Xmx512m
-Xquickstart
-Xgcpolicy:gencon
-jar C:\tmp\Installation#anagerKit\plugins\org.eclipse.equinox.launcher_1.1.1.R36x_v20101122_1400.jar"


The log file specified by the above error message contains an entry similar to this text:

"!SESSION Thu Aug 16 16:19:54 EDT 2012 ----------------------------------
!ENTRY org.eclipse.equinox.launcher 4 0 2012-08-16 16:19:54.949        
!MESSAGE Exception launching the Eclipse Platform:                     
!STACK                                                                 
java.lang.RuntimeException: Could not find framework                   
        at org.eclipse.equinox.launcher.Main.getBootPath(Main.java:976)
        at org.eclipse.equinox.launcher.Main.basicRun(Main.java:555)   
        at org.eclipse.equinox.launcher.Main.run(Main.java:1408)       
        at org.eclipse.equinox.launcher.Main.main(Main.java:1384)"

Cause

This issue occurs when the path to the Installation Manager installer contains unsupported characters.

Resolving the problem

To work around this issue, take the following steps:


1. Copy or move the installation files for Installation Manager to a directory where the path does not contain any of the following characters:

: % # < > "

2. Start the installation of Installation Manager from this directory


Document information

More support for: IBM Installation Manager
Install

Software version: 1.0, 1.0.0.1, 1.0.0.2, 1.0.0.3, 1.0.0.4, 1.0.0.5, 1.1, 1.1.0.1, 1.1.0.2, 1.1.1, 1.1.2, 1.2, 1.2.1, 1.3, 1.3.1, 1.3.2, 1.3.3, 1.3.4, 1.3.4.1, 1.4, 1.4.1, 1.4.2, 1.4.3, 1.4.4, 1.5, 1.5.0.1, 1.5.1, 1.5.2, 1.5.3, 1.6

Operating system(s): AIX, HP-UX, IBM i, Linux, Solaris, Windows, z/OS

Reference #: 1612947

Modified date: 2012-10-03