Identity Insight 8.1 Fix pack 1 Upgrade gives "java.lang.OutOfMemoryError" Exception and Core Dump

Technote (troubleshooting)


Problem(Abstract)

During the 8.1 Fix pack 1 installation for Identity Insight, users may get an installation core dump during the upgrade along with a "java.lang.OutOfMemoryError" Exception.

Three core files will also be produced:
heapdump.*.phd
javacore.*.txt
Snap.*.trc
(the * are date/time markers, and will be different with each one)

The files may appear in the /tmp/install.dir.* (* is a random number)

Here is typical screen output when experiencing the problem:

JVMDUMP006I Processing dump event "systhrow", detail "java/lang/OutOfMemoryError" - please wait.
JVMDUMP007I JVM Requesting Snap dump using '/tmp/install.dir.12714140/Snap.20120928.153132.12714140.0001.trc'
JVMDUMP010I Snap dump written to /tmp/install.dir.12714140/Snap.20120928.153132.12714140.0001.trc
JVMDUMP007I JVM Requesting Heap dump using '/tmp/install.dir.12714140/heapdump.20120928.153132.12714140.0002.phd'
JVMDUMP010I Heap dump written to /tmp/install.dir.12714140/heapdump.20120928.153132.12714140.0002.phd
JVMDUMP007I JVM Requesting Java dump using '/tmp/install.dir.12714140/javacore.20120928.153132.12714140.0003.txt'
JVMDUMP010I Java dump written to /tmp/install.dir.12714140/javacore.20120928.153132.12714140.0003.txt
JVMDUMP013I Processed dump event "systhrow", detail "java/lang/OutOfMemoryError".
Invocation of this Java Application has caused an InvocationTargetException. This application will now exit. (LAX)

Stack Trace:
java.lang.OutOfMemoryError
at java.util.jar.Manifest$FastInputStream.<init>(Manifest.java:325)
at java.util.jar.Manifest$FastInputStream.<init>(Manifest.java:320)
at java.util.jar.Manifest.read(Manifest.java:179)
at java.util.jar.Manifest.<init>(Manifest.java:53)
at java.util.jar.JarFile.getManifestFromReference(JarFile.java:176)
at java.util.jar.JarFile.getManifest(JarFile.java:157)

Symptom

"java/lang/OutOfMemoryError" along with 3 core dump files will be produced:

heapdump.*.phd

javacore.*.txt

Snap.*.trc

Cause

The size of the .com.zerog.registry.xml file located in the _uninst directory could be too large (3-4MB), causing the installation core dumps.

Resolving the problem

Check the size of the .com.zerog.registry.xml file located in the _uninst directory. If it is very large (3-4MB), then rename the _uninst directory and run the Installer again. Rename the _uninst directory and run the Installer again.

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Document information


More support for:

InfoSphere Identity Insight

Software version:

8.1

Operating system(s):

AIX, Linux, Windows

Reference #:

1612932

Modified date:

2012-11-14

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