Technote (troubleshooting)
Problem(Abstract)
During the 8.1 Fix pack 1 installation for Identity Insight, users may get an installation core dump during the upgrade along with a "java.lang.OutOfMemoryError" Exception.
Three core files will also be produced:
heapdump.*.phd
javacore.*.txt
Snap.*.trc
(the * are date/time markers, and will be different with each one)
The files may appear in the /tmp/install.dir.* (* is a random number)
Here is typical screen output when experiencing the problem:
JVMDUMP006I Processing dump event "systhrow", detail "java/lang/OutOfMemoryError" - please wait.
JVMDUMP007I JVM Requesting Snap dump using '/tmp/install.dir.12714140/Snap.20120928.153132.12714140.0001.trc'
JVMDUMP010I Snap dump written to /tmp/install.dir.12714140/Snap.20120928.153132.12714140.0001.trc
JVMDUMP007I JVM Requesting Heap dump using '/tmp/install.dir.12714140/heapdump.20120928.153132.12714140.0002.phd'
JVMDUMP010I Heap dump written to /tmp/install.dir.12714140/heapdump.20120928.153132.12714140.0002.phd
JVMDUMP007I JVM Requesting Java dump using '/tmp/install.dir.12714140/javacore.20120928.153132.12714140.0003.txt'
JVMDUMP010I Java dump written to /tmp/install.dir.12714140/javacore.20120928.153132.12714140.0003.txt
JVMDUMP013I Processed dump event "systhrow", detail "java/lang/OutOfMemoryError".
Invocation of this Java Application has caused an InvocationTargetException. This application will now exit. (LAX)
Stack Trace:
java.lang.OutOfMemoryError
at java.util.jar.Manifest$FastInputStream.<init>(Manifest.java:325)
at java.util.jar.Manifest$FastInputStream.<init>(Manifest.java:320)
at java.util.jar.Manifest.read(Manifest.java:179)
at java.util.jar.Manifest.<init>(Manifest.java:53)
at java.util.jar.JarFile.getManifestFromReference(JarFile.java:176)
at java.util.jar.JarFile.getManifest(JarFile.java:157)
Symptom
"java/lang/OutOfMemoryError" along with 3 core dump files will be produced:
heapdump.*.phd
javacore.*.txt
Snap.*.trc
Cause
The size of the .com.zerog.registry.xml file located in the _uninst directory could be too large (3-4MB), causing the installation core dumps.
Resolving the problem
Check the size of the .com.zerog.registry.xml file located in the _uninst directory. If it is very large (3-4MB), then rename the _uninst directory and run the Installer again. Rename the _uninst directory and run the Installer again.
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