IBM Support provides assistance with product defects, answers FAQs, and helps users resolve problems with the product.
Before contacting IBM Support, your company or organization must have an active IBM software subscription and support contract, and you must be authorized to submit problems to IBM. For information about the types of available support, see the Support portfolio topic in the Software Support Handbook.
After trying to find your answer or solution by using self-help options such as technotes, applying a product fix, or ensuring that the configuration is supported, you can contact IBM Support. Use the IBM Support Portal to open, update, and view all of your service requests from the Service Request portlet on the Service Request page.
For the phone number to call in your region, see the Directory of worldwide contacts web page.