Linux OS agent does not start on Suse Linux Enterprise Version 9.

Technote (troubleshooting)


Problem(Abstract)

The Linux OS agent does not start on Suse Linux Enterprise (SLES) Version 9 and fails with the following error message:
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hostname1:/opt/IBM/ITM/logs # more hostname1_lz_1347615435.log

/opt/IBM/ITM/lx8266/lz/bin/klzagent: error while loading shared libraries: libstdc++.so.6: cannot open shared object file: No such file or directory"
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Cause

The system is missing an essential library - libstdc++.so.6 which the agent requires. On SLES version 9, this library is provided by the rpm: compat-libstdc++-lsb.rpm. compat-libstdc++-lsb.rpm needs to be installed on the system. If the operating system is 64-bit, both 32 bit and the 64 bit rpms need to be installed.

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Document information


More support for:

Tivoli Components
ITM Agent Linux V6

Software version:

6.2.2, 6.2.2.2, 6.2.2.3, 6.2.2.4, 6.2.2.5, 6.2.2.6, 6.2.2.7, 6.2.3, 6.2.3.1

Operating system(s):

Linux

Reference #:

1612454

Modified date:

2013-04-19

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