IBM Support

Configure OMNIbus Schema and rules for ITCAM Events fails on Windows 32-bit

Technote (troubleshooting)


This document applies only to the following language version(s):

English

Problem(Abstract)

On installer select Event Manager-->Configure OMNIbus Schema and rules for ITCAM Events. On Windows 32-bit this will fail because of a hard coded path.

Symptom

The install task will fail as the install code is hardcoded to look for the following directory for DE:
Unable to find command C:\Program Files (x86)\IBM\Common\acsi\bin\listIU.cmd

This directory only exists on 64bit systems and so the task fails.


Cause

64-bit directory is hard coded.

Environment

Windows 32-bit

Resolving the problem


The workaround is to to skip predeployment check before installing the above mentioned task, if using a 32bit windows system. This is done by clicking on the Advanced tab.

Document information

More support for: Tivoli Components
IBM Solution for Business Service Management

Software version: 1.1

Operating system(s): Windows

Software edition: All Editions

Reference #: 1612282

Modified date: 02 October 2012