IBM Support

Why do I get DDM20225E error when logging into the IBM DB2 Document Manager Client?

Technote (troubleshooting)


When logging into DM Client, the user gets a DDM20225E error.


Error Message:


ERROR: The library list is not available because it cannot be retrieved
from the cache server.

Ask your IBM Document Manager administrator to update the cache by
running Cache Manager.


Internet Explorer is running in Protected Mode and cannot update the cache files on the DM Client computer.

Resolving the problem

In Internet Explorer, go to Tools->Internet Options, select the Security Tab, un-check 'Enable Protected Mode'

Document information

More support for: Document Manager

Software version: 8.4, 8.4.2, 8.5,,

Operating system(s): Windows

Reference #: 1612234

Modified date: 08 April 2014

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