Troubleshooting
Problem
With the added functions in Cognos Business Intelligence 10.2, switching the gateway 32 - 64-bit mode on Windows can be accomplished by using the following command line:
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Symptom
HTTP Error 500.0 - Internal Server Error
The page cannot be displayed because an internal server error has occurred.
Environment
Windows 2008 64 bit or Windows 2008 R2
Resolving The Problem
Note: Before continuing, ensure that the switch over to 64-bit libraries that use the CopyGateMod.bat 64-bit was installed.
Change the Application Pool Setting "Enable 32-Bit Applications' from 'True' to 'False'
Steps:
1. Open IIS Manager
2. Expand the host name
3. Click 'Application Pools'
4. On the right, select the Application Pool that is bound to the Cognos CGI-BIN virtual directory (default is DefaultAppPool)
5. On the Far right in the 'Actions' pane, select ' Advanced Settings'
6. Click the value next to 'Enable 32-Bit Applications' and set to 'False'.
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Document Information
Modified date:
15 June 2018
UID
swg21612147