IBM Support

Switching ISAPI from 32 bit to 64-bit Gateway Libraries in Cognos BI

Troubleshooting


Problem

With the added functions in Cognos Business Intelligence 10.2, switching the gateway 32 - 64-bit mode on Windows can be accomplished by using the following command line: '/cgi-bin/CopyGateMod.bat 64 bit' ISAPI no longer available when moving to 64-bit Cognos Connection and displays the following error:

Symptom

HTTP Error 500.0 - Internal Server Error
The page cannot be displayed because an internal server error has occurred.

Environment

Windows 2008 64 bit or Windows 2008 R2

Resolving The Problem

Note: Before continuing, ensure that the switch over to 64-bit libraries that use the CopyGateMod.bat 64-bit was installed.

Change the Application Pool Setting "Enable 32-Bit Applications' from 'True' to 'False'

Steps:

1. Open IIS Manager

2. Expand the host name

3. Click 'Application Pools'

4. On the right, select the Application Pool that is bound to the Cognos CGI-BIN virtual directory (default is DefaultAppPool)

5. On the Far right in the 'Actions' pane, select ' Advanced Settings'

6. Click the value next to 'Enable 32-Bit Applications' and set to 'False'.

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Install and Config","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2;10.2.1;10.2.1.1;10.2.2","Edition":"Enterprise","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21612147