Performance degradation in TSAM upon applying WAS

Flash (Alert)


This issue affects all customers of TSAM (all 7.2.0, 7.2.1, 7.2.2, 7.2.3 releases) who have installed the WebSphere fixpack


Upon installing WebSphere fix in an environment where TSAM is deployed, a significant performance degradation in provisioning occurs. TSAM escalations PMRDPWEB20ESC2 and PMZHBCCOWFE do not run optimally and provisioning is slower causing end to end service request completion delays. Functionality is not impacted, there are no provisioning errors or any exceptions, only performance degradation due to slower provisioning.

The recommendation is for clients not to apply WAS until further testing and certification is completed for TSAM with WAS

Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management IBM Service Delivery Manager AIX, Linux 7.2.2, 7.2.1
Business Integration IBM CloudBurst AIX, Linux 2.1

Document information

More support for:

Tivoli Service Automation Manager

Software version:, 7.2.1, 7.2.2,,, 7.2.3

Operating system(s):

AIX, Linux

Reference #:


Modified date:


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