Our site is currently running ITCAM for Response Time 6.2 (RT 6.2). Can the RT 6.2 agents continue to work with ITM with an upgrade ITM to V6.22 FP07?
RT 6.2 does not support ITM 6.2.2 FP02 or higher due to technical changes in ITM.
RT 6.2 support ended September 2012. Consequently, IBM is not extending platform support for this application.
RT 6.2 sites should upgrade to ITCAM for Transactions 7.4.