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Creating Work Item from custom template results in Web UI hang

Technote (troubleshooting)


Attempts to create a work item from a template in the web UI results in the web page hanging with IBM Rational Team Concert


When the work item is created from the template, the web page hangs indefinitely. There is no related error message.

Steps to Reproduce:

  1. Create a project area using any process template

  2. Create a work item

  3. Generate a work item template based on the work item created above

  4. Open the Web UI for the project

  5. Create a new work item from the template created in the Step 3. The web page will hang.


This has been identified as a product defect under APAR PM72591, and tracked by Defect 230649 on

Resolving the problem

This defect has been resolved in RTC 4.0.1, which has not yet GA'ed. Once RTC 4.0.1 is available, it will be on the Rational Team Concert Downloads page.

Create work items from templates in the Eclipse client which will not result in a hang.

Leverage the Jazz Community

Jazz and Rational Team Concert have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki.
Refer to technote 1319600 for details and links.

Document information

More support for: Rational Team Concert
Work Items

Software version: 4.0

Operating system(s): Linux, Windows

Reference #: 1611568

Modified date: 08 October 2012

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