Technote (troubleshooting)
Problem(Abstract)
In certain configurations, the installation script for Proventia Server for Linux can fail with no error message, before even displaying the End User License Agreement (EULA).
Symptom
Running the script fails during startup, for example:
[root@host tmp]# ./psl-1.5.2.2011.258-Intel-Linux-release
Starting agent installation
Installation is reading files, this may take a few seconds
[root@host tmp]# _
Cause
This behavior can be seen if the directory /var/tmp is a link "pointing at" /tmp.
Diagnosing the problem
Use the "ls" command to determine if the directory containing the installation shell script is a symbolic link ("symlink") to /tmp. For example:
[root@host tmp]# pwd
/var/tmp
[root@host tmp]# cd ..
[root@host var]# ls -al
total nnn
drwxr-xr-x 21 root root 4096 Sep 5 18:06 .
drwxr-xr-x 24 root root 4096 Aug 21 13:40 ..
...
lrwxrwxrwx 1 root root 4 Sep 5 18:06 tmp -> /tmp
...
[root@host var]# _
Resolving the problem
Ensure that /var/tmp is not a symlink to /tmp.
If the above information does not resolve your issue, please contact IBM Security Systems Customer Support.
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