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SSO through TAM WebSEAL redirects to Cognos Connection login page.

Technote (troubleshooting)


When users attempt to perform Single Sign-On via TAM WebSEAL to Cognos Business Intelligence they are prompted to sign in to the Cognos Connection login page. A Tivoli Access Manager junction is properlty defined for Cognos.


Users are presented with multiple sign-on requests.


In Cognos Configuration on the Cognos Content Manager, the "Use external identity?" property of the LDAP namespace is set to False.

Resolving the problem

Set the "Use external identity?" property of the namespace to True:

<li>On the Content Manager system(s), Open Cognos Configuration.</li>
<li>Navigate to Environment -> Security -> Authentication and select the LDAP namespace.</li>
<li>On the Resource Properties page of the LDAP namespace, change "Use external identity?" to True.</li>
<li>Save the Cognos Configuration and restart the Cognos environment.</li>

Document information

More support for: Cognos Business Intelligence
Install and Config

Software version: 10.2, 10.2.1, 10.2.2

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Software edition: Edition Independent

Reference #: 1610968

Modified date: 26 June 2017

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