IBM Support

When opening MS Outlook (msg) files using IBM Content Collector for SAP® Applications, only the "Save as" button appears.

Technote (troubleshooting)


If a file MS Outlook file is stored to a FileNet® repository, and then later retrieved using IBM Content Collector for SAP® Applications, the file will not open in MS Outlook. Instead, the Windows client will not recognize the content type of the file.


In later MS Outlook installations, Outlook began not including a registry entry that would facilitate content type to file extension mapping.

Resolving the problem

1. Add the following registry entry to the Windows client computer.
[HKEY_CLASSES_ROOT\MIME\Database\Content Type\]

2. Create a new 'string value 'called "Extension" with the value of ".msg"

[HKEY_CLASSES_ROOT\MIME\Database\Content Type\]

Document information

More support for: Content Collector for SAP Applications

Software version: 2.2.0

Operating system(s): Windows

Reference #: 1610741

Modified date: 11 September 2012