IBM Support

Links in generated Microsoft Word reports show a login error when clicked

Troubleshooting


Problem

Microsoft Word reports might include links to artifacts and in some cases, clicking the links might result in the message, "Invalid path to authentication servlet".

Cause

This problem is not specific to IBM Rational Engineering Lifecycle Manager.

Resolving The Problem



WORKAROUNDS:

  • Paste the links into your browser directly.

    or

  • Follow the directions in this Microsoft article to have Office send hyperlinks to the browser directly.

    or

  • Generate your reports in another format

[{"Product":{"code":"SSUB2H","label":"IBM Engineering Lifecycle Optimization - Engineering Insights"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Reporting","Platform":[{"code":"PF033","label":"Windows"},{"code":"PF016","label":"Linux"}],"Version":"1.0;1.0.0.1;4.0.3;4.0.4;4.0.5;4.0.6;4.0.7;5.0;5.0.1;5.0.2","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Product Synonym

Rational Engineering Lifecycle Manager

Document Information

Modified date:
16 June 2018

UID

swg21610385