MustGather: Read first for PureApplication System

Technote (troubleshooting)


Problem(Abstract)

MustGather documents aid in problem determination and save time resolving service requests. These documents contain a list of the documentation you should gather so IBM PureApplication System Support can diagnose your specific problem. These documents might also include diagnostic tips that will aid in diagnosing and solving problems.

Diagnosing the problem

Check these known problems first


Resolving the problem

Gathering problem documentation:

Our technote will help you organize your problem information concerning the problem for IBM Support. You can then use this table to find the MustGather which describes the problem information needed:

What is the type of event?

Are you doing a specfic task?


Are you receiving a message or a report of a problem?

Is the problem releated to a specfic feature or component?



Contacting IBM Support and sending in your information



Use the following technotes to contact IBM Support and send in the MustGather information:

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Document information


More support for:

PureApplication System

Software version:

1.0, 1.0.0.1, 1.0.0.2, 1.0.0.3, 1.0.0.4, 1.1.0.0, 1.1.0.1, 1.1.0.2, 1.1.0.3, 1.1.0.4, 2.0

Operating system(s):

W1500, W1700

Reference #:

1610259

Modified date:

2014-10-07

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