MustGather: Read first for PureApplication System

Collecting MustGather data early, even before opening the PMR, helps PureApplication System Support quickly determine if:

• Symptoms match known problems (rediscovery)
• There is a non-defect problem that can be identified and resolved
• There is a defect that identifies a workaround to reduce severity
• Locating root cause can speed development of a code fix

Gathering problem documentation

Use the following MustGather technote:

• MustGather for IBM PureApplication System. Used for all problems.
• MustGather for IBM PureApplication System Deployment Problems. Used for problems when using Virtual Systems, Virtual Applications, or Shared Services.
• MustGather IP On-Demand Collection with PureApplication Systems. Used when requested by IBM PureApplication System support.

Contacting IBM Support

Use the following technotes to contact IBM Support and send in the MustGather information:

• Contacting IBM PureApplication System Support to open a PMR.
• Exchanging information with IBM PureApplication System Technical Support for problem determination. Do not send any confidential information from your company. IBM Support will provide you with a PMR number to with this technote. Our recommendation is to use the Java utility to upload PureApplication System collections.
  

Preparing for an IBM CE visit, if needed

IBM support might dispatch an IBM CE to replace a part. To prepare for an IBM CE visit, read our topic "Enabling account access for the IBM CE" in our Information Center.