IBM Support

MustGather: Read first for PureApplication System

Technote (troubleshooting)


MustGather documents aid in problem determination and save time resolving service requests. These documents contain a list of the documentation you should gather so IBM PureApplication System Support can diagnose your specific problem. These documents might also include diagnostic tips that will aid in diagnosing and solving problems.

Diagnosing the problem

First Step:

Check these resources for known problems.

Check these known problems first

Resolving the problem

Gathering problem documentation:

Second Step:

Open a word processing document and use the template in our MustGather organize your problem information to describe the problem for IBM Support.

Third Step:

Expand the sections below based on the problem. There is a table in each section which links you to a specific MustGather for each problem type.

What is the type of event?

Are you doing a specfic task?

Are you receiving a message or a report of a problem?

Is the problem releated to a specfic feature or component?

Review our example video: How do I collect MustGather trace files and logs for IBM PureApplication System Support?

Last Step:

Use the following technotes to contact IBM Support and send in the MustGather information:

Document information

More support for: PureApplication System

Software version: 1.0,,,,,,,,,,, 2.0,,,,,,,,

Operating system(s): Platform Independent

Reference #: 1610259

Modified date: 20 March 2015

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