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When trying to view the audit trail snapshot for a template, Internet Explorer freezes and the user has to forcefully shut it down and re-log into Clarity Server

Technote (troubleshooting)


When a user is trying to view the audit trail of a particular template from Administration -> Audit trail -> Audit Trail by Template, Internet Explorer freezes and the user needs to end the process, and re-open another IE session. This can occur on particular templates and for all users.


Internet Explorer freezes when a user is trying to view the audit trail snapshot of a certain template.


This issue may be occurring due to unsupported Office Web Components Excel formatting on the template's Excel Spreadsheet.


Clarity 7.0.1.x, Windows 2008

Diagnosing the problem

- Load a template into Clarity which has Audit Trail enabled from Studio;

- Save values;

- Go to Administration - Audit Trail - Audit Trail by template;

- Select the filters to display the saved template;

- Click on the view audit trail details button to see the snapshot;

- Observe if Internet Explorer freezes or the snapshot opens properly

Resolving the problem

- Open the template's Excel sheet in Excel, select all and clear the formatting (from the Home tab -> Clear -> Clear Formats);

- Save the sheet, open the template and save in Clarity;

- Check if audit trail is working;

- Re-build the template formatting manually.

Document information

More support for: Clarity 7
Clarity Server

Software version: 7.0, 7.2, 7.2.1

Operating system(s): Windows

Reference #: 1609762

Modified date: 13 November 2012

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